The BSGE developed a patient satisfaction survey for women having outpatient hysteroscopy. The questionnaire was created from existing surveys from Society members across the UK and with patient involvement. The survey aims to provide greater insight and understanding into the experiences of women undergoing the procedure. The questionnaire is anonymous with no patient identifiable information and the data will NOT be analysed by centre.
The survey received five hundred responses during the month of October. To get more data, and achieve robust results the survey has been extended. It is now running for an extra month through to 30th November, 2019. A document detailing the survey can be downloaded by clicking below:
The questionnaire should be given immediately following the procedure, once the consultation has finished. BSGE Vice President Justin Clark stressed that every woman having an outpatient hysteroscopy should be given the questionnaire, regardless of outcome:
‘The key thing is to give the survey to every woman having an outpatient hysteroscopy regardless of whether the procedure failed, was painful, was operative etc. We need ‘warts and all’ data from consecutively collected data..‘
The survey results will be collated to provide averages and ranges to allow benchmarking. This means that in the future when members use the survey, e.g. for a particular month in the year, they will be able to assess the individual or unit practice against national data. This will help inform job appraisals and hospital audits.
Members can download the BSGE patient satisfaction survey by clicking here. It is anticipated that the questionnaires will be printed off and given to your patients following outpatient hysteroscopy. Members that do not have the time or resources to input their data using the link should send the completed questionnaires to:
Prof T Justin Clark, Birmingham Women’s and Children’s Hospital, Mindelsohn Way, Edgbaston, Birmingham, B15 2TG.